Shipping,
Returns & Refunds.
Clear terms for delivery, cancellations, returns and refunds — so you know exactly what to expect when ordering from Biohack Bliss.
Overview.
Our returns policy allows eligible items to be returned within 30 days of delivery. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please contact us before sending any item back. Do not send your purchase directly to the logistics or courier company.
Partial refunds
There are certain situations where only partial refunds may be granted:
- Returns with obvious signs of use.
- Any item not in its original condition, damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
Shipping
& Delivery.
Orders are dispatched from our dispatch and pickup location in Islamabad. Delivery is available across Pakistan.
Orders are normally dispatched promptly after confirmation. Delivery timelines may vary depending on the destination, courier service, weather, holidays, and other circumstances outside our control.
H#4, Sector E, DHA Phase#1, Islamabad
Cash on Delivery is available for eligible orders. Payment and delivery options available at checkout may vary depending on the order and location.
Order
Cancellations.
Orders may be cancelled at no charge before they have been dispatched.
If you wish to cancel an order, please contact us as soon as possible using the contact details below and provide your order number and contact information.
Once an order has been dispatched, it can no longer be cancelled. Any request after dispatch will be handled under the applicable return and refund policy.
Refunds.
Once your returned item is received and inspected, we will notify you whether your refund has been approved or rejected.
If your refund is approved, it will be processed using the applicable refund method associated with your order and payment method.
Refund processing and the time required for funds to appear in your account may vary depending on the payment method, bank, card issuer, or payment service provider.
Return received.
Your returned item is received and inspected before the refund decision is made.
Return reviewed.
We assess the returned item against the applicable return conditions.
Refund processed.
If approved, the applicable refund is processed using the appropriate payment method.
If you have been notified that your refund has been processed but have not received it within the applicable processing period, please contact us at info@biobliss420.com .
Exchanges.
We only replace items if they are defective or damaged.
If you need to request an exchange, please contact us first at info@biobliss420.com before sending the item back.
H#4, Sector E, DHA Phase#1, Islamabad
Return
Shipping.
Customers are responsible for the cost of returning an eligible item unless the return is required because we sent an incorrect, defective, or damaged item.
Return shipping costs are generally non-refundable.
H#4, Sector E, DHA Phase#1, Islamabad
We recommend using a trackable shipping service when returning an item. We cannot guarantee receipt of an untracked return.
Pickup &
Self-Collection.
Pickup or self-collection may be available from our dispatch location in Islamabad by prior arrangement.
H#4, Sector E, DHA Phase#1, Islamabad
Please contact us in advance to arrange a suitable pickup time.
Need help?
Contact us for questions related to shipping, cancellations, refunds, returns, exchanges, or pickup arrangements.
Let’s sort it out.
Email: info@biobliss420.com
Phone: 0311-5746215
H#4, Sector E, DHA Phase#1, Islamabad